These general terms and conditions apply to all purchases made on this website operated by Trollbeads Czechia s.r.o. and JewelryStore Kft. If you are shopping from the Czech Republic, Slovakia, or Hungary, please refer to the appropriate local version for full details:
All Trollbeads products are covered by the applicable legal warranty under EU consumer protection laws.
If you receive a defective or damaged item, please contact us as soon as possible at:
Include your order number, description of the issue, and a photo. Depending on the case, we will offer a replacement, repair, or refund.
The warranty does not cover damage caused by improper use, normal wear and tear, or mechanical damage.
You have the right to withdraw from your order within 14 days of receiving the goods. Please notify us by email before returning any item.
Conditions:
Return Addresses:
Refunds are processed within 14 days after we receive and inspect the returned item, using the original payment method.
Orders are processed after payment is received and shipped using reliable courier services.
Estimated delivery times:
Shipping fees are shown during checkout and depend on destination and delivery method.
Promotions, discounts, and gifts are valid only during the stated campaign periods and under the stated conditions.
Free gifts cannot be exchanged or refunded. If an item associated with a free gift is returned, the gift must also be returned. Otherwise, its value will be deducted from the refund.
Trollbeads Czechia s.r.o. and JewelryStore Kft. are not responsible for delays caused by the courier, force majeure, or incorrect shipping details provided by the customer.
Customers are advised to check the package condition upon delivery and report any visible damage immediately.
Trollbeads is a registered trademark. All content on this website, including images, text, and designs, is the intellectual property of Trollbeads A/S or its licensed partners. Any unauthorized use is prohibited.
Nad Úpadem 437/55
149 00 Prague 4
Czech Republic
Company ID: 22569669
Email: info@trollbeads.cz | info@trollbeads.sk
Website: www.trollbeads.cz | www.trollbeads.sk
Veres Pálné utca 4–6, Ground floor, door no. 2
1053 Budapest
Hungary
Email: info@trollbeads.hu
Website: www.trollbeads.hu
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Size Guide
Are you unsure which size is the right one for you?
Find the sizeguide for the jewelry type you are interrested in.
The foxtail chain necklace in silver is available in 8 sizes and 4 in 14k gold. The chain itself is 2 cm shorter than the indicated size, as it needs a lock to close, which is about 2 cm long.
There are 4 sizes available. Wear the necklace double or in full length. Add pendants, wear it plain or combine with beads and spacers.
The Bangles are available in 5 sizes: XXS-L. The size you choose also depends on how tight you want it and how many beads, you want to add.
The foxtail chain bracelet is available in 11 sizes in silver and 7 in 14k gold. The chain itself is 2 cm shorter than the indicated size, as it needs a lock to close, which is about 2 cm long.
The double leather bracelet is available in 3 sizes. The bracelet is to be wrapped around the wrist twice. The chain itself is 2 cm shorter than the indicated size, as it needs a lock to close, which is about 2 cm long.
Our singel leather bracelet i one size, but it is posible to adjust the lenght to fit all.
You can choose between 10 different ring sizes from 49-60. This sizeguide is for the beautiful rings that are ready to be worn as is, without beads.
The changeable rings are available in 5-12 sizes. This ring type is first complet when you add a jewelry bead.
The Tiara is one size. You can adjust it a bit by hand. We recommend to leave a bit of room, so it is comfortable when adding beads and spacers.
The Hair band is one size. Use beads and spacers to create your dream hair jewelry, or keep it as is - classic and elegant.
The neck bangle is available in 2 sizes. Create an elegant look, and add your favorite beads and spacers.
The Leather Necklace is available in 3 sizes. Without the use of tools you can change the look, by adding beads, pendants and even changing the lock. The chain itself is 2 cm shorter than the indicated size, as it needs a lock to close, which is about 2 cm long.
